TRAI pulls up Tata Sky for misleading customers over new DTH rules
If you are a customer of DTH operator Tata Sky, this news is very important for you. Actually, Tata Sky is accused of misleading its customers. After this complaint, the Telecom Regulatory Authority of India (TRAI) has also sought status report from Tata Sky. TRAI has given time to the customers to choose channels under new regulatory arrangements till January 31. Under the new rules, viewers can select only those channels and pay whatever they want to see.
According to news agency PTI, TRAI has written a letter to Tata Sky. This letter states that a large number of complaints have been received from the customers that the company has not provided the option to the customers in their system under the new regulatory framework. Apart from this, customers of Tata Sky’s customer care center are also misguiding customers. At these centers it is being said that TRAI has extended the date of implementation of the new regulatory system. TRAI said that this information is completely wrong. According to TRAI, it has given time to the customers to select TV channels till January 31, 2019. For the information, please note that this new rule was going to come into effect from December 29 but after the request of broadcasters and DTH operators, TRAI decided to increase it till 31st January.
What is the new law
Under TRAI’s new rule, the customer will only pay the amount to DTH operators for only the channels they want to watch. It has been so far that the customers used to recharge monthly plans from Rs 250 to Rs 300. This monthly plan used to have channels of your choice, but there were channels that the customers never saw. At the same time, the customer has to pay an additional cost to watch many of their favorite channels. That is, the DTH operator will not be able to impose the channel on the customer after the new TRAI rules are implemented. Simply put, users will have to pay for the same channel they want to see. Under this new rule of TRAI, the DTH operator will have to give all the channels separately or in one pack. Along with that, the user will also be told the price of each channel on the TV screen.
Under TRAI’s new system, a customer will have to pay a fee of Rs.130 / GST to the service provider to use the services. This is a charge of 100 channels to the customer. In these 100 channels, TV operators must have 24 channels of Prasar Bharati mandatory. At the same time, if a customer wants to subscribe to more than 100 channels then he will have to pay 20-25 rupees per channel as extra charge.
