RBI forms committee to look into HDFC netbanking outage
For three days NetBanking service was disrupted at HDFC Bank, the Reserve Bank of India has now started a committee for investigating the matter. This committee will find out the reasons, due to which the mobile banking app as well as the net banking service was disrupted for 72 hours. RBI Deputy Governor MK Jain said on a question asked after releasing the monetary review policy that the central bank is aware of this.
The central bank team will find out and issue appropriate guidelines to HDFC Bank later. If the RBI team felt that any kind of penalty should be imposed on HDFC Bank, then it will be done so that such problems do not come to the customers in future.
People had trouble for three days
From Monday 2 December to Wednesday 4 December afternoon, the customers of the country’s largest private bank were very upset. Due to this, people were not able to make their EMI, credit card bills and other necessary payments on time after getting salary at the beginning of the month. The bank had also apologized on social media about the problems being faced by customers.
However, RBI said that on Wednesday, all online channels of HDFC Bank were functioning properly. This is the second time in the last one year that the bank’s NetBanking and mobile apps have stopped functioning. At the same time in 2018, the newly launched mobile app of the bank was also stalled, after which the bank had to put the old app on the Play Store again. The bank currently has more than 50 million customers, of which 90 percent conduct their transactions through mobile.
