Published On: Mon, Apr 27th, 2015

Railway Launches Mobile App for Public Complains/Suggestions

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A portal on Complaint Management was launched on 2nd March 2015, both in English and Hindi. However, the mobile application which was launched on same day is available only in English on Android platform.

The public complaints and suggestions are being monitored on a real time basis. Necessary instructions have been issued to concerned officials to finalize the complaints at the earliest. However, no time frame has been set to redress the complaints.
Bonafide passengers can send their valuable suggestions also through this newly launched portal.  The details of the Railway Mobile App have been given wide publicity through Indian Railways’ Press Release, sharing the details on Indian Railways social networking sites such as Facebook and twitter with URL Rail Min India were also used to publicize this app.

Railways Provides Complimentary Card Passes for Sports Persons

Under the extant policy following categories of sports persons are provided 1st class/2nd AC Complimentary Card passes by the Ministry of Railways for free rail travel:-
1. Rajiv Gandhi Khel Ratna Awardees
2. Olympic Medalists
3. Arjuna Awardees
4. Dronacharya Awardees
5. Dhyan Chand Awardees
6. Gold Medalists in Asian & Commonwealth Games
Such Card passes are issued to the sports persons from Railway Board entitling them to life-long free rail travel for self in 1st Class/2nd AC over all Indian Railways (except Metro Railway/Kolkata) by all mail/express trains. Sports persons other than Gold Medalists in Asian and Commonwealth Games are entitled to travel by 2A/3A in Rajdhani trains, Chair Car (CC) in Shatabdi trains and also by Duronto Trains on the authority of the said Card pass. On attaining the age of 65 years, facility of one companion in same class is also allowed on the Card pass. Such Card passes are issued with a validity period of two years to be renewed every two years.
At present 633 sports persons are availing the facility of Complimentary Card pass.

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