Incomplete KYC could lead to FASTag deactivation after Jan 31
NHAI is also encouraging FASTag users to complete ‘Know Your Customer’ (KYC) process of their latest FASTag by updating KYC as per RBI guidelines. FASTags with valid balance but with incomplete KYC will get deactivated/blacklisted by banks post 31st January 2024.
To avoid inconvenience, users must ensure that KYC of their latest FASTag is completed. FASTag users must also comply with ‘One Vehicle, One FASTag’ and discard all the earlier issued FASTags through their respective banks. Only the latest FASTag account shall remain active as previous tags will be deactivated/blacklisted after 31st January 2024. For further assistance or queries, FASTag users can reach out to nearest toll plazas or toll-free customer care number of their respective issuer banks.
How to check FASTag KYC status
- First of all go to the web portal https://fastag.ihmcl.com.
- Then log in with your registered mobile number and password or do OTP-based verification.
- Once logged in, go to the Dashboard menu.
- Select the My Profile option on the right side of the dashboard.
- My Profile will appear on the page, which will contain your updated information.
- If your KYC is complete, you will get the information.
How to update FASTag KYC?
- In My Profile page you will see the Profile sub-section.
- After clicking on which you will have to select Customer Type.
- After this, ID address proof document will have to be submitted as a required document.
- You will have to submit a passport size photograph and address proof.
- After this the KYC process will be completed.
